Phone: 1-530-204-7554
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FAQ

What makes Pachamama Coffee unique?

Pachamama is the only coffee roaster in the United States that is 100% owned and governed by thousands of coffee farmers in Latin America and Africa. This means that distant farmers now own the means to roast, sell and deliver their best coffee directly you. This empowers farmers and - if they are able to establish a long-term relationship with consumers - it will help to sustain the profitability of their small-scale, organic farms.  All profits generated by the sale of Pachamama Coffee belong to farmers and are allocated by the board of directors, which is entirely composed of farmers and their representatives. Pachamama was created by farmers for farmers.

Does Pachamama offer Arabica or Robusta coffee?

We only roast Arabica coffee beans.

What is the difference between Arabica and Robusta?

Arabica and Robusta are two of the more well-known, and commonly-used, coffee plant species! Robusta is commonly used in instant coffees, for its higher caffeine content and ease of growing (grown at a greater variance of altitudes, more resistant to pests and disease). Robusta has a tougher taste, mostly associated with nut skins (peanut, almond, etc) and is traditionally seen as the inferior coffee (although some Robustas have scored similarly to Arabica, but not commonly or consistently).

Arabica is the coffee most folks will associate with Specialty Coffee, as you will find most local roasters and quality-centric coffee shops brewing and selling. Arabica traditionally has a soft, sweeter, well-balanced profile with notes that commonly range from berries and other fruits to chocolate and walnuts. It is more difficult to grow and requires a high degree of skill to grow and harvest, as farmers have to pick each and every coffee cherry off their trees which are grown at higher altitudes (mountains) than Robusta.

Where is my coffee roasted?

All coffee is roasted daily in Sacramento, California. Visit our roastery

What is the best way to store my coffee at home?

Store similarly as you would a red wine. Air-tight opaque container in a shaded part of the kitchen, a cupboard would be sufficient. Do not refrigerate or freeze, unless you are able to ensure all moisture and air has been vacuumed out of the container. Change in temperature can lead to adverse flavor.

Do you offer classes or tours at your Roastery?

Yes, our Roastery is open to the public and we love showing people around.

Are your coffees Certified Organic?

Yes! Our coffee is certified organic through the U.S.D.A. by way of C.C.O.F. Our coffees are grown within a mixed ecology of other crops including chocolate under bird-friendly shade canopy!

Do you offer decaf coffee?

Yes! Our decaffeinated coffee is a single origin from Huatusco, Mexico. We offer decaf coffee in a Medium and French Roast. All Decaf is Water Processed and Certified Organic.  

What are green beans?

No, not the green things! Green coffee beans are the raw seeds of coffee cherries that have been separated or “processed” and have yet to be roasted. 

What is Community Supported Agriculture (C.S.A.)?

A Community Supported Agriculture (C.S.A.) program is a way for consumers to commit to, and pre-pay for, regular deliveries directly from farmers. In doing so, members invest in the annual coffee harvest and support farmers in a more impactful way. 

Why a coffee C.S.A.?

As a C.S.A. member, you join for the whole season and pay the farmer directly for your coffee, which provides a secure retail market for the farm's harvest. This improves financial stability for the farm, which in turn enables the farmer to commit to high quality coffee at fair prices for you. Join a C.S.A. and become part of the growing movement to keep small-scale farms in business.

What are the subscription options?

We offer 1-month, 3-month, 6-month and 12-month subscriptions. These can be set to auto-renew or can be placed as one time purchase. You can choose to receive a Coffee of the Month subscription, Monthly Bold (the monthly dark roast offering), Monthly Decaf, Monthly Green Coffee, or a particular Single Origin offering.

Do you ship to my country?

We are currently only shipping within the United States.

Can I pause my subscription?

Absolutely. Go to your subscriber profile on CSAware.com and select the date of the delivery you would like to suspend. On that page, select the “Hold Delivery” option. You will have to do this for each delivery you would like suspended.

May I cancel anytime?

Of course! You may also place your subscription On Hold at anytime.

How long does it take for my coffee to ship?

Depending on your location in the U.S., we estimate that it takes around 2-3 business days for your coffee to arrive after shipment. Orders placed on the weekend could take longer to process.

Do you have gift options?

Yes! You can purchase a single order or a subscription for a friend or loved one, and have it shipped to them. You can even add a gift message to the purchase!

How will my coffee be delivered?

We ship by USPS Priority Mail. There are are no additional charges for shipping – free shipping!

How do I contact my coffee farmer?

You may send a letter or postcard for your farmer to our California headquarters at 919 20th street Sacramento, CA 95811. Or you may send an email message to [email protected] We will deliver your message promptly. Additionally, you can also find the farmer that grew your coffee at Traceable Coffee.

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